Deanna R.
5.0 of 5 stars
Jun 18, 2024
Shawn was terrific! He explained everything in a way that I could understand, and provided great and fast service.
Ally P
2.0 of 5 stars
Apr 26, 2024
I went in for my check engine light. They ran a diagnostic which cost $183. Another Midas quoted they charge $140. It ended up being just a broken gas cap. They told me it was an expensive gas cap and charged me $170 total for a gas cap plus $20 labor fee. And told me they had to get the part and I could pay and come back later. immediately after I paid I knew I was over charged. I called the dealership they said they would replace my gas cap $40 total. I was able to get refunded with Midas for my gas cap price that they charged me. But overall it didn’t feel good to get so over charged for a gas cap and I almost just paid it bc they were very convincing it needed to be done and that it was just an expensive part when that wasn’t the case. Also I was told that I had a nail in my tire and the placement of the nail indicated the whole tire needed to be replaced which turned out not to be true when I got a second opinion I discovered the tire could be patched as it was in good condition. Overall I felt I was being overcharged and taken advantage of with pricing and I’m glad I went for a second opinion as the dealership was able to give me a better price and advice about my vehicle
Dr. De Marzio
1.0 of 5 stars
Mar 12, 2024
Practice honesty, friendliness, listen to what the customer is trying to tell you about what they know about THEIR VEHICLE!! rather than rudely dismiss the customer, talk over them, and so forth.
Nati
1.0 of 5 stars
Feb 22, 2024
I told them I was waiting at checkin and they tried to call me. I was left waiting for an hour . Until I said I'm right here! The price was exorbitant. $800. for parts that cost $350.00 at OReilly. $500. for an hour and a half of work. I don't think so. I walked out!!?!
Anonymous
5.0 of 5 stars
Feb 19, 2024
Honest repairs at market pricing
AK
5.0 of 5 stars
Dec 05, 2023
He explained it slowly so I could understand.
Anonymous
1.0 of 5 stars
Nov 16, 2023
I scheduled oil change and tie rotation and alignment for 1pm. It took over two hours which is unacceptable. All other service centers take an hour at the most but usually it’s much less. No one communicated to me that it would be over two hours when I arrived and no one informed me throughout the process how long it was going to take. At the one and a half hour mark I was told that they were just wrapping up and I would be done soon. Then 20 minutes later I was told they messed up with the timing and they still had lots of work to do. I needed to be home at 3pm to pick my 5 year old son up at the bus stop and because of the lack of communication and misinformation I was not able to pick him up and it caused a major problem. It should never take over two hours for an oil change and I should have been given an accurate time right from the beginning
Bridgette
2.0 of 5 stars
Nov 10, 2023
I asked for a synthetic blend oil change and they performed a full synthetic oil change. The price was double what I was expecting.
Nico B
4.0 of 5 stars
Nov 03, 2023
It was the first time I went to a shop and they did not mention anything about the oil leak my car has been experiencing.
CRL
2.0 of 5 stars
May 02, 2023
Charged $80 to change batteries in key fobs - $25 per battery + $30 labor
Anonymous
1.0 of 5 stars
Apr 25, 2023
Never had a problem with my struts or it leaking. They wanted me to get a card and pay more than $2000 and they put 5w 30 oil instead of 5w 20
Vic B
1.0 of 5 stars
Feb 24, 2023
Paid twice what an oil change usually costs me AT THE SAME MIDAS. Given a nonsense explanation for the increase in cost (difference "velocity" of oils-I think this expert meant "viscosity"). Also was charge for installation of wiper blades-something any NAPA or Auto Zone, etc. will do for FREE) despite the fact that other services were being performed and that installing wiper blades takes all of one minute. No adjustment or other customer satisfaction attempt was offered when I expressed my dissatisfaction. I've been a customer here for YEARS with several cars. I don't know if this shop is under new management or what but something sure changed. I won't be back and I have already recommended to a coworker that their scheduled appointment be cancelled.
Jennifer A.
5.0 of 5 stars
Feb 13, 2023
The staff was friendly and honest. They told me I did not need a service that my dealer had quoted over 2,000. I would highly recommend this location to my family and friends. I know they will be in honest hands, with excellent service.
Malena
5.0 of 5 stars
Feb 11, 2023
The staff were phenomenal. They were professional, friendly, and timely. The man at the counter actually changed my oil because he didn’t want me to wait too long (another staffers were working on other cars). The overall atmosphere was warm and welcoming. I will go back for other services.
Repeat customer
5.0 of 5 stars
Jan 23, 2023
Service was in line expectations
LO
5.0 of 5 stars
Jan 06, 2023
The employees are very friendly and talked to me about all my questions I had.
WC Middletown
5.0 of 5 stars
Dec 24, 2022
Ease of scheduling and the service was completed quickly
WaltersMom2014
5.0 of 5 stars
Dec 12, 2022
My vehicle inspection took way less time than anticipated, maybe 10 mins? The staff was friendly, professional, and the price was right. Scheduling was easy and having to reschedule my original appointment was seamless. Overall a fantastic experience!
Tristrplt
5.0 of 5 stars
Dec 08, 2022
Was able to schedule same day service to fit with my day off. Manager was extremely helpful.
BB116
5.0 of 5 stars
Dec 06, 2022
Great Team at the Middletown, RI business. They are polite, experienced and professional. I've been going there for years, and hope the new ownership is as great as in the past when Jim was there. So far so good!Nice clean waiting area, with fresh new magazines, and clean chairs and floor....the details matter and made the wait pleasant.The mechanics who've been there for years deserve a raise. They are gold. And I trust them with my car.
Stableyr
4.0 of 5 stars
Dec 06, 2022
$300 for break pads seems pretty overpriced. I also had two separate things done and they wouldn't accept a coupon for each - only one coupon total. Now had I had the two repairs done on separate days, then both coupons would have been accepted. I could totally understand only the best coupon applying to a single job but that wasn't the case in this instance. It's a small thing really - like $25 on a $1000 bill, but it makes me less trusting of the establishment overall.
Katie
5.0 of 5 stars
Dec 05, 2022
Sean on East Main Rd in Middletown, RI is the best!
Andy
5.0 of 5 stars
Dec 02, 2022
Smooth, fast and clear service. Excellent compared to other shops.
Ed S.
5.0 of 5 stars
Nov 26, 2022
I was told to come right in, they did what I needed right away.
KB
5.0 of 5 stars
Nov 25, 2022
Friendly, affordable, timely
Anonymous
5.0 of 5 stars
Nov 23, 2022
Easy appointment setup, very quick completion and very friendly staff
Ben A
5.0 of 5 stars
Nov 23, 2022
Helpful counter person
Anonymous
5.0 of 5 stars
Nov 18, 2022
Good people
Strider
5.0 of 5 stars
Oct 28, 2022
I have been going to this Midas for years because of Jim who I completely trust. Since my first time there Jim has always been honest, kind, and personable. Recently a new oil change business opened very close to my house and they get excellent reviews. I will continue to drive further to this Midas because of Jim.
Anonymous
5.0 of 5 stars
Sep 27, 2022
The text message reporting the results of the curtesy check (including photos) was amazing.I wish that this report could be uploaded to "my garage" and access later.
Lorraine
5.0 of 5 stars
Sep 01, 2022
Everything was great
Phil P.
5.0 of 5 stars
Aug 20, 2022
Service manager was very polite and explained the problem in great detail.
PC
5.0 of 5 stars
Aug 15, 2022
Repaired within the time specified l. No overcharging. Knowledge staff
Anonymous
5.0 of 5 stars
Aug 06, 2022
Very friendly, great job, timely service
Retired in RI
5.0 of 5 stars
Jul 25, 2022
Online appointment was easy, the car inspection was done when scheduled and was extremely quick without any problems.
CS
5.0 of 5 stars
Jun 28, 2022
Friendly, fast and no trying to sell things not necessary.
Vicki M
5.0 of 5 stars
Jun 27, 2022
Very efficient and friendly
Phil P.
5.0 of 5 stars
Jun 24, 2022
Jim was very accommodating and scheduled a driver from Lyft to take me home. He sent me a text with photos showing the problem with my brakes and explained why there would be extra charges.
Warren
5.0 of 5 stars
Jun 20, 2022
extremely friendly service and never pushed to get a service that might eventually be needed.
Phil P.
5.0 of 5 stars
May 05, 2022
Friendly service, great price!
Angelo P.
5.0 of 5 stars
Apr 01, 2022
I've been going to midas for years now and they always put A+ job and stuff very friendly.
Cynthia
5.0 of 5 stars
Mar 24, 2022
Professionalism and friendliness of staff and service
John I.
5.0 of 5 stars
Jan 22, 2022
"I brought my Ford Fusion in on a Wednesday at noon for a loud rear bearing. I knew I would have to leave the car for a few days for the bearing, and the brakes needed replacing too. At 4PM that same afternoon I received a call saying my car was ready. The"
April C.
3.0 of 5 stars
May 19, 2021
Service was OK. I had an oil change and tire rotation. I ws surprised that I did not receive a check list of services as I have received from the Midas I normally go to in Massachusetts. They also did not put a sticker on the windshield for the next due
Chris M.
5.0 of 5 stars
Apr 11, 2021
Very professional. Will be back.
Joe P.
5.0 of 5 stars
Apr 03, 2021
"My wife and I only use Midas for fixing our vechiles, we trust them to be honest and always do a great job. Thank you Jim"
Betsy R.
5.0 of 5 stars
Feb 22, 2021
Excellent service
Nancy H.
5.0 of 5 stars
Feb 12, 2021
Appointment booked and battery replaced. Sonny and the crew had me back on the road very quickly! I can always depend on Midas.
anonymous
4.0 of 5 stars
Feb 06, 2021
The people were friendly and they took care of me in a timely manner.
anonymous
5.0 of 5 stars
Nov 16, 2020
Always get great service!
Nancy H.
5.0 of 5 stars
Oct 07, 2020
"Excellent Service, honest assessment. "
anonymous
5.0 of 5 stars
Sep 20, 2020
Always great service! You can always count on them to fit you in and give you top priority.
anonymous
5.0 of 5 stars
Aug 18, 2020
Really top notch service, Jim and Steve are the best! Fast service. Kept our car running much longer.
Beverlee B.
5.0 of 5 stars
May 19, 2020
"Jim and everyone that?s works at Midas are fantastic, they are very helpful and the do an excellent job. I?ve never had a bad experience when going there. They are the best !!!"
Charles T.
5.0 of 5 stars
Feb 20, 2020
I went in for an oil change and the staff were very friendly and the service didn't take as much time as I thought. I'll definitely be a returning customer!
anonymous
5.0 of 5 stars
Feb 09, 2020
Great guys. Very clear and honest people.
anonymous
5.0 of 5 stars
Jan 06, 2020
Excellent service. Knowledgeable staff
anonymous
5.0 of 5 stars
Dec 29, 2019
The staff was very honest and timely about the service of my car. Joe is great!
anonymous
3.0 of 5 stars
Nov 28, 2019
Expensive parts and labor but repair was done fast
Sally E.
5.0 of 5 stars
Oct 30, 2019
"THE EVER SMART, KIND, CAPABLE JIMMY ?.. MANAGER EXTRAORDINARE ?.. COULD NOT BE MORE WISE, HELPFUL, AND RESPECTFUL AS A HUMAN BEING ?. LET ALONE A SUPERB OFFICIAL OF MIDAS. HE IS WHY WE CHOOSE MIDAS! JOE IS VERY KNOWLEDGEABLE, COURTEOUS AND IS A GOOD "
Wendy H.
5.0 of 5 stars
Oct 09, 2019
"While driving around, I noticed my inspection sticker had expired and I was taking a trip the next day! So I called and was able to get an appointment later that day. I dropped the car off and didn't have to wait long! Joe was able to get it turned aroun"
anonymous
5.0 of 5 stars
Sep 18, 2019
Nice quick service ..very friendly and knowledgable
David C.
5.0 of 5 stars
Sep 17, 2019
"Always able to give you trustworthy advice and recommendations, quality car service work, very professional and reliable staff!"
Loretta M.
5.0 of 5 stars
Aug 07, 2019
always a great service.
James T.
5.0 of 5 stars
Jul 12, 2019
"Fit me right in, out of there in less than 30 mins."
Frank O.
1.0 of 5 stars
Jul 09, 2019
These guys did a great job charging me $900 to fix my breaks but insisted the water pump was fine and it?s normal for my car to be overheating. I guess they were wrong because as soon as I left and went over a mountain my truck was ruined. Now I have a new
anonymous
5.0 of 5 stars
Jun 23, 2019
Quick and solid service, reasonably priced. Absolute fair deal.
Barbara R.
5.0 of 5 stars
Jun 12, 2019
Great service
anonymous
5.0 of 5 stars
Jun 09, 2019
Great service. Great people.
Dolores C.
5.0 of 5 stars
Jun 08, 2019
"The gentlemen of Midas are extremely professional, knowledgeable, sweet and courteous. What more can one ask for really?!?"
Marilyn M.
5.0 of 5 stars
Jun 06, 2019
"Work was done in a timely manner, the waiting room was comfortable and coffee was offered. The restroom was very clean and comfortable. And the price of work was affordable. Also the service people were very pleasant. I would recommend Midas for automotive"
anonymous
4.0 of 5 stars
May 27, 2019
Service was fine except for 2 things. I told them I had a new car over the phone when I made my app't and was still told that the 19.99 advertised coupon price would hold, however when I went to pick it up the price was 70 something. They did credit the difference but were quite condescending that I didn't know that my new car needed synthetic oil. Seeing as they knew that it was new ahead of time they should have explained that to me prior to the service, not after.
anonymous
3.0 of 5 stars
May 22, 2019
The amount charged for the service rendered was greatly inflated. Staff was kind.
Kathy M.
5.0 of 5 stars
May 16, 2019
"Jim & Joe @ the Middletown, RI location are great! The service is friendly and reliable. They greet you as soon as you walk in the door.And the honesty is very much appreciated, nothing is pushed but they will explain what has to be taken care of now and"
anonymous
5.0 of 5 stars
Apr 16, 2019
quick, and professionally done by my friends at Midas!
Michael P.
5.0 of 5 stars
Apr 15, 2019
"Joe and friends are the BEST - quick service, clear communication, and friendly manner"
Diane S.
5.0 of 5 stars
Apr 10, 2019
Everyone is always so friendly & they try to take care of you in record time!
Michael P.
5.0 of 5 stars
Feb 19, 2019
Jim and Joe consistently give the best service I have EVER had for my vehicles - I always go here FIRST - you will be grateful for doing business here !
Geoffrey S.
1.0 of 5 stars
Jan 16, 2019
"I had an 11 a.m. appointment for an oil change. I arrived at 10:55 a.m. and checked in. I told Jim, the Midas rep, that I would wait for the car outside the shop and could be reached on cellphone. When I returned to the shop at 12:45 p.m. I was very surpri"
anonymous
5.0 of 5 stars
Jan 12, 2019
Great staff, very helpful.
Scott T.
5.0 of 5 stars
Jan 02, 2019
"I have moved to the far side of RI however still go to the Midas in Middletown because everyone there is always friendly, helpful, and they do a great job. "
anonymous
5.0 of 5 stars
Jan 02, 2019
Great Place For any service. They got me in and out of there in a very timely manner. The staff here have always been friendly.
Deborah G.
5.0 of 5 stars
Jan 01, 2019
I go there because I expect them to be honest with me concerning my car?s needs.
Carol K.
4.0 of 5 stars
Dec 16, 2018
Going to Midas for a while. Jim is always wonderful and helpful! Joe is very personable and friendly. I wanted to print the coupon but there was no coupon there! Can I have a coupon please?
Warren J.
5.0 of 5 stars
Dec 08, 2018
good service and good explanations of services needed in the future. very friendly and outgoing staff.
Rick B.
5.0 of 5 stars
Dec 02, 2018
Great service
anonymous
5.0 of 5 stars
Nov 19, 2018
Great guys, great service. They are very accommodating. I have been bringing my cars there for 20 years. Jim, Alex, Joe and team - keep up the good work!
Brett H.
5.0 of 5 stars
Oct 20, 2018
"Excellent service, personable workers. I will be back again."
Terry C.
5.0 of 5 stars
Sep 27, 2018
Midas did an excellent job... again.Jim and Joe are very knowledgeable and helpful.
Cliff H.
1.0 of 5 stars
Sep 18, 2018
Went to Midas. Had made an appointment and was told nothing earlier in the day. Arrived and told 2 hour wait!!!...Asked if it was always like this and told no usually 'only' an hour. Left and will never go back
anonymous
5.0 of 5 stars
Sep 07, 2018
They did well all the parts isntall e fine
Robert D.
5.0 of 5 stars
Aug 15, 2018
"Honest, genuine, hard working "
Kathy M.
5.0 of 5 stars
Aug 03, 2018
"This was probably my fourth visit to Middletown Midas. Jim & Joe are terrific. After calling me to get approval to work, they explained everything they will do, in a way I can understand. They are very honest, saying things like I can probably wait a wh"
Danielle B.
5.0 of 5 stars
Jul 15, 2018
"Always fast, convenient, courteous and reasonable. My local go to for general car service! "
anonymous
5.0 of 5 stars
Jul 09, 2018
Called to schedule appointment and given an appointment within 2 hours of my call. Brought car to Midas and service was completed within 20 minutes as promised. Very satisfied with ability to schedule appointment last minute and with their service.
James C.
5.0 of 5 stars
Jun 17, 2018
"Jim and his crew are great to work with, honest and very accommodating "
anonymous
5.0 of 5 stars
May 10, 2018
Nice guys. Great service!
anonymous
5.0 of 5 stars
May 09, 2018
Excellent as usual. Nice people, great service
James C.
5.0 of 5 stars
May 05, 2018
"Work completed as promised, no pressure and on time"
Rob C.
4.0 of 5 stars
Apr 25, 2018
"I didn't have the right papers for the state inspection, but the shop managers allowed me to return later that day to get the inspection done. That was really helpful. I also liked that I got an itemized list of what was checked and what was done to the ve"
Nancy C.
5.0 of 5 stars
Jan 15, 2018
"Jim and Joe at the Midas in Middletown, RI are the best. You feel you can trust them with your automotive repairs. They never try to get you to buy more service than you need. Comfortable waiting area with coffee maker and good magazines."
George M.
5.0 of 5 stars
Dec 30, 2017
As always. Great service from Jim and his team!!
Janine B.
5.0 of 5 stars
Oct 06, 2017
Needed some regular and overdue maintenance on my vehicle and the staff were awesome at taking care of everything in a very quick turn around time.
Ray B.
5.0 of 5 stars
Sep 28, 2017
"Good value, dependable, fast, honest. What to expect from a ""local"" mechanic. Jim and his team do a great job communicating and fixing things fast. "
Kathy M. M.
5.0 of 5 stars
Aug 31, 2017
"This is my second or third visit to Midas in Middletown, RI. Jim & Joe are so professional & so honest. They will bring you to your car and show you if something is obviously wrong and explain everything. Don't let any of these guys go!"
Valerie J.
5.0 of 5 stars
Aug 27, 2017
Great job....as usual!!!!!
Janet C.
5.0 of 5 stars
Aug 03, 2017
"I have always had a great experience at Midas in Middletown, on East Main Rd. Friendly and accommodating. They explain everything they are doing. Much more affordable than the Dealer!"
Chris E.
5.0 of 5 stars
Jul 14, 2017
"Fast, reliable & friendly!"
Scott T.
5.0 of 5 stars
Jul 10, 2017
The Middletown Midas service center always does a great job with my vehicle and the staff are always friendly and helpful. I will continue going there because you can rely on the staff and trust that they will do a great job.
John D.
5.0 of 5 stars
Jul 07, 2017
very good service. no problems. always satisfied with job they do and the questions they answered.
anonymous
5.0 of 5 stars
Jan 31, 2017
very informativeand professional
anonymous
5.0 of 5 stars
Apr 02, 2016
Had a Great experience. They had me in and out in no time. Will definitely suggest them to anyone needing service.
anonymous
5.0 of 5 stars
Oct 31, 2015
The service was done quickly and very professionally. Highly recommend them.
robert b.
1.0 of 5 stars
Sep 23, 2015
"My Audi had an exhaust problem, I brought it to this Midas store. They checked it out and gave me an estimate of $93.98 fot parts and $317 for 1.5 hrs of labor. I questioned the excessive labor rate and was told they charge something around $170/hour!.I "
john p.
1.0 of 5 stars
Aug 03, 2015
"After 25* years, I wont be returning because of the gruff and grizzly service and attitude exhibited by the ***'t mgr. which I tolerated because Jim was such a great manager but cant anymore. "
anonymous
5.0 of 5 stars
Jul 05, 2015
Fast service - great people!!! Thanks to Jim, Alex, and techs...great service at a fair price!!!
Michelle S.
5.0 of 5 stars
Apr 15, 2013
"I went to Midas for an oil change and Jim said I needed brakes. I didn't listen and a few months went by. While traveling in Boston my radio wasn't working so I turned it off...then I heard my brakes! They were so bad I didn't hesitate for a moment, ditche"
Chuck B.
5.0 of 5 stars
Dec 27, 2012
"For over twenty*five years, I have been taking my vehicles to Midas in Middletown RI for service and inspections. Quality, convenience and pricing is a big reason, but more importantly, Jim William and his entire team have been together for years, know th"