The food from Lagos to Amsterdam was was very poor compared to AMS-YYZ
The flight was delayed for 2 hrs. Because they didn’t have a crew to fly. And it is not a first time for klm to do that. Last time they cancelled my filght and rebooked me 3 days later. Not reliable airline
We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.
Booked connecting flights with KlM. My serving flight was the furthest part of the airport. On arrival in Zurich. My two cases arrived but only one carry on belong to my son. His three suitcase didn't arrive. After enquiring we discovered they were still in Amsterdam. We landed at 11.12. We eventually left the airport just after one.
Seats are fair enough for medium tall people. Good food all the trip. Fight attendances are warm
The food was ok. The crew seemed like they were cranky. I had one guy get mad at me for passing in between the storage area to get to the other toilet. I can understand if it's not allowed but reprimanding me like I'm a student saying "This is the last time!" was not appropriate. During my meal time, there was a French family around me. No problems there but when we usually have meals, they are supposed to put their chair in the upright position. These people did not do it and the steward did not tell them to raise their seat in the upright position. However, I was told to do so! So, me and another person next to me had to eat with the monitor almost touching our faces. Furthermore, a lady in front of me was putting her feet up and preventing another elder passenger from putting her seat back. To make it worse, she was continuously hitting her back into her seat, shaking my monitor while I was watching a movie. A crew member did speak to her about it but then she accused me of pushing her seat forward! The crew member gave me a death stare and told me to stop pushing the seat forward. I did not even touch her seat at all, if I did, she would know it. Her boyfriend also stood up and tried to push her seat even further past the maximum decline to no avail. None of these people were reprimanded but the steward, some bald guy, was extremely friendly with them and did not even try to instruct them to do anything until it was time to land. I resisted the urge to really argue with them because I would have obviously been seen as the aggressor (I have no idea why). I hardly said anything on this flight except "more wine please" and "sorry" if I bumped into someone accidentally. Overall, it was an annoying flight and I had to resist the urge to yell at the steward and the people he was overly friendly with. The happiest moment of this flight was leaving it.
The worst airline. Cancelled flight 30 min before boarding and rebooked on flight after 3 days.
It was nice to be on a legacy airline, people try at least.
Mostly fine. Minor delays departing and arriving. Quite a cramped plane, not so much as regards legroom but very narrow seats. Quiet nice food. Non-working USB charger. Flight attendants were helpful but not particularly proactive —one had to work to get their attention (but all was fine once they notice you), very Dutch style:)
I travel frequently. The flight was late again... KLM should really try and be on time
Delayed two times Parked far Bad communication All connections list
Plane was late so luggage never made it to connecting flight. I’ve been home 2 days and still do not have my luggage.
Crew was super courteous and helpful. Food quality was not so good. Most of the movies were old.
On time flight, I requested wheelchair in Zurich , when I arrived they were no where to be found, I had one hour between flights I had to walk with great difficulty.
seats are too tight and uncomfortable everything else went well.
Far above average. The level of quality and service has really improved and passed most US carriers on this route. Go Edelweiss!
we were late to get to this connecting flight and SWISS decided to wait for us . Very nice of them
Horrible experience. They "GAME" with seats they decided to play where you can`t select or get seat during check-in without paying and then forcing you to stay long line at the Customer Service at the gate to get a boarding ticket with seat assigned is pathetic. Will never fly with United again!
So terrible. They would not rebook me for a flight until 2 days. I had to spend so much money to get my own flight. They were rude and not helpful.
Super friendly crew. Leg space and entertainment system are below average
Delayed twice, and as always, planes are cramped and too crowded, for the high price of a ticket, air travel in Canada is horrible service and value.
Small commuter plane but relatively comfortable. Seats are old, Crew was courteous.
It was great. They always say active military, may board early. What happened to the career military that retired with decades of service. Besides that always great experience.
No entertainment on a long flight killed it for us
Boarding staff provided up-to-date flight information. They were professional and courteous. The flight was on-time and comfortable (adequate leg room). Early landing and orderly exited the aircraft. Ground baggage handlers were quick to offload carry-on bags. GREAT EXPERIENCE WITH HK EXPRESS
The crew were on the job, most of the time. No grumpies in the bunch. Boarding is by group nimber - it works but they won't acknowledge Star Alliance status so we found ourselves at the end of the boarding line and possibly challenged for overhead space, but it worked out OK. Food was mediocre, but we go to restaurants for good food, right? It was OK
My experience was just great ,no issues at all, I will definitely fly with you again.
Horrible. I accidentally added the name Charlie instead of my given name Charles and was denied boarding with no recourse to fix it and no refund.
The plane was boarding at gate 50 and there was a flight to Toronto at gate 52 making the boarding are chaotic and busy.
A 6 hour flt and only offered water twice the entire flight. A small bag of flavored pretzels was offered as well w/ the first round of beverages. The landing was ‘hot’ but I arrived safely. The plane was nice and new and the seats were roomie. I’m use to warmer more generous hospitality but all and all I’d fly with them again but I’d bring more water and snacks.
Other than problems with checking in and uploading passport info everything was great. It would be nice to be able to manually input passport info. Often while traveling the bandwidth has problems uploading pictures
Seats were terribly uncomfortable! Couldn’t sleep! I paid for good seats when scheduled with Lufthansa, got crappy mid-section seats on Air Canada!
Cancelled flight, that morning! But got us on an Air Canada flight!
The seats are much too narrow and the arm rests are hard and awkwardly high, resulting in shoulder cramps. I am an average sized person ( definitely not overweight). The seats are a similar size to car seats with the added discomfort of incorporating hard plastic arm rests, that force average height individuals (I'm 5 ft 7 (f)) to hold their arms uncomfortably for several hours. The seats are much too close to the ones in front and behind making it extremely difficult to allow fellow passengers to get out, especially when the seat in front is declined. The leg room also necessitates knees banging into passengers backs for the entire flight. This used to be a quality airline who now offer mediocre service for premium cost, coupled with charging exorbitant prices for basic needs, like a seat, or luggage. Blatant and unabashed gouging of clients.
Efficient boarding. Good flight but seats were quite uncomfortable considering we'd already been sitting on two flights, total 13 hours or so. Would have liked to have prices on the menu of amenities on the plane. We could have used more water. Restrooms and nonalcoholic beverages at no extra cost, not much else. I realize these were discount tickets, and the airline has to break even, so I can't say we were expecting amenities to be plentiful. Still, it's nice with long flights to discover a few. Very pleasant crew though.
Several amenities included. Our bag was a little heavy so they checked it without charge. Earbuds were included. Entertainment selection was fantastic. Very pleasant and helpful travel and flight crew.
boarding needs to be streamlined load the back of the plane first
Nothing can I say I liked. Food was horrible. Entertainment system didn't work. Crew's attitude was bad. They all were Chinese and wanted to speak Chinese. Baggage missed my connection at Frankfurt even though it was more than 60 minutes for my connection. It came in the next flight of 3 hours later at 16.15 Portugal time but they said they will deliver to me next day. I requested them that I had to go to a dinner meeting so needed clothes and there were medical documents in the bag which I needed for my Doctors appointment on the next day morning. But all no use. Then I had to take taxi, go to airport at 9PM and collect my bags myself and brought bags to my hotel. Will avoid Lufthansa at any cost and same I will suggest to everybodyelse.
Try to humanize onboarding and take AI out. It's embarrassing and useless
no kiosks to check in with- it’s 2024!!! the flight was so hot and uncomfortable - not sure if that’s what caused a lady to faint during the flight but i was absolutely miserable.
I will never fly thru Frankfurt again I read it was bad changing plane but in my case complete nightmare
The flight was VERY delayed making what would have been a long layover in NYC into a mad rush to catch my connection. Other than that it was good.
A bigger plane would be more comfortable. We were bouncing off the ground before even lifting into the air, scary!
The seats are too close to the ones in front.
The seats are terrible. The boarding process was poorly organized. Little to no information was given. Gate change information was only provided at a time that was AFTER the scheduled departure time.
Boarding was delayed and a bit hectic. The crew was super nice.
Brand new airplane Airbus 330. Great crew. The staff on the ground is always a bit mediocre at Condor.
Some pretty unfriendly check in crew members. This is a no frills airline.
Seat was the worst I ever had in an airplane
I will definitely recommend your service. This is my first experience with Condor and so far it was great!
